Omnichannel solution enabling companies to connect with their customers in all messaging apps and social networks, via live chat and e-mail
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Don’t lose customers
The problem with losing customers who left your site waiting for a consultation for too long has been solved.
Cut costs
You don't incur extra costs besides the cost of internet connection when communicating in messaging apps and social networks, unlike telephony.
Make your customers happy
Consultations in messaging apps and social networks happen faster, you can exchange media-content, and do that wherever you are.
Follow the global trend
The user base of messaging apps and social networks has already surpassed half of the world’s population count.
About the company:
FxPro was founded in 2006 and since then has grown exponentially and serves clients in more than 150 countries. Currently the company has offices in the UK, Cyprus, Dubai and the Bahamas.
FxPro has always followed a client centric approach and placed their clients’ needs at the center of their operations. The company needed the best support to be able to help their clients 24/7.
FxPro’s management met the opportunity of communication via messaging apps with great enthusiasm. After Blinger.io integration, their clients can contact the broker in messaging apps of choice regardless of the location and time zone. FxPro has fulfilled their motto to do everything like a pro, since Blinger.io has significantly improved their communication with clients.
About the company:
Alfa-Bank is a part of Alfa-Group, which is one of the largest financial industrial consortiums on the territory of CIS. Alfa-Bank supports people and companies in improvement of life, providing simple and convenient solutions.
Alfa-bank used Zendesk, however 99.5% of text messages from clients went through online chat on the site and mobile app, while only 0.5% were organic messages in social networks.
After Blinger.io integration, which took 1 day (integration with Zendesk and set up of 7 messaging apps), the agents managed to handle messages which came via messaging apps in the regular Zendesk window. In a month after Blinger.io integration 20% of messages went through messaging apps, in 6 months the rate bumped up to 50%.
About the company:
Ivi.ru was founded in 2010 and currently is the largest online cinema in Russia, which operates in the market of legal professional video content.
Ivi.ru is the most innovative online cinema in the CIS. The company wanted to give their clients options not provided by their competitors.
Ivi.ru services on average 100 messages per day. Since Blinger.io integration most of the message load was transferred to messaging apps, enabling the company to provide real time responses. The response waiting time has been lowered significantly, which improved Ivi.ru customer satisfaction.
About the company:
OneTwoTrip.com was founded in 2011 and since then has been helping their customers to book their own travel using smart technology. More than 2.5 million travelers use the website and mobile apps to make bookings.
More than 50% of total companies messages are from the clients who were on vacation. OneTwoTrip had to react fast or real time.
Blinger.io integration lowered the cost of contact for OneTwoTrip’s clients, who would now use WiFi almost anywhere for communicating via messaging apps. This positively affected client loyalty towards OneTwoTrip.
About the company:
KupiVIP Group is the largest eCommerce player in Russia. It’s the first online fashion outlet working in the CIS market. KupiVIP.ru is one of the most client oriented shops on the web.
KupiVIP.ru receives more than 3000 client messages to be actioned. The company decided to test Blinger.io and assess potential improvements to their service the product can bring.
As the result of Blinger.io integration, 50% of clients moved to messaging apps, this significantly increased customer loyalty. Not only can the clients ask questions online in real time now, but they can also get fast and reliable support 24/7. KupiVIP.ru knows what their clients are interested in and can solve service and stock availability problems fast.
About the company:
Belavia was founded in 1996. It’s is a modern, rapidly growing company that meets requirements of the latest innovations in air transport and is constantly focused on further development and improvement of the airline and attraction of greater number of passengers.
Belavia didn’t have the expertise of handling support cases fast. They needed a solution, which would streamline the process and help reduce the time needed to handle a support case.
Whilst the number of requests received by the airline after Blinger.io integration didn’t decline, the customers moved to messaging apps and reduced the load on Belavia’s call center. Belavia stopped losing clients. Now instead of having to make calls to the airline from abroad, the customer can simply reach them via any integrated messaging app. Belavia is the first airline in the world to start customer support via messaging apps.
FxPro has always followed a client centric approach and placed their clients’ needs at the center of their operations. The company needed the best support to be able to help their clients 24/7.
FxPro’s management met the opportunity of communication via messaging apps with great enthusiasm. After Blinger.io integration, their clients can contact the broker in messaging apps of choice regardless of the location and time zone. FxPro has fulfilled their motto to do everything like a pro, since Blinger.io has significantly improved their communication with clients.
Alfa-bank used Zendesk, however 99.5% of text messages from clients went through online chat on the site and mobile app, while only 0.5% were organic messages in social networks.
After Blinger.io integration, which took 1 day (integration with Zendesk and set up of 7 messaging apps), the agents managed to handle messages which came via messaging apps in the regular Zendesk window. In a month after Blinger.io integration 20% of messages went through messaging apps, in 6 months the rate bumped up to 50%.
Ivi.ru is the most innovative online cinema in the CIS. The company wanted to give their clients options not provided by their competitors.
Ivi.ru services on average 100 messages per day. Since Blinger.io integration most of the message load was transferred to messaging apps, enabling the company to provide real time responses. The response waiting time has been lowered significantly, which improved Ivi.ru customer satisfaction.
More than 50% of total companies messages are from the clients who were on vacation. OneTwoTrip had to react fast or real time.
Blinger.io integration lowered the cost of contact for OneTwoTrip’s clients, who would now use WiFi almost anywhere for communicating via messaging apps. This positively affected client loyalty towards OneTwoTrip.
KupiVIP.ru receives more than 3000 client messages to be actioned. The company decided to test Blinger.io and assess potential improvements to their service the product can bring.
As the result of Blinger.io integration, 50% of clients moved to messaging apps, this significantly increased customer loyalty. Not only can the clients ask questions online in real time now, but they can also get fast and reliable support 24/7. KupiVIP.ru knows what their clients are interested in and can solve service and stock availability problems fast.
Belavia didn’t have the expertise of handling support cases fast. They needed a solution, which would streamline the process and help reduce the time needed to handle a support case.
Whilst the number of requests received by the airline after Blinger.io integration didn’t decline, the customers moved to messaging apps and reduced the load on Belavia’s call center. Belavia stopped losing clients. Now instead of having to make calls to the airline from abroad, the customer can simply reach them via any integrated messaging app. Belavia is the first airline in the world to start customer support via messaging apps.
