Intercom is a messaging platform which allows businesses to communicate with prospective and existing clients within their app, on their website, through social media or via e-mail. Intercom was founded in 2011 and since that time became a market leader in live chat segment, offer their clients diverse functionality, including chatbots.
The integration of Intercom with Blinger.io powers live chat communication offered by Intercom with messaging apps and social networks available as channels at Blinger.io. With this integration all communication happens in Intercom’s interface.
An eCommerce company uses Intercom for communication with their customers, but they would like to diversify the channel mix and offer messaging apps and social networks to their customers as a way to contact them. They start using the integration of Intercom and Blinger.io and process the load of incoming message requests directly in Intercom’s interface.
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