Zendesk is one of the market leaders in helpdesk software segment. The customer service and engagement platform is powerful and flexible, and can scale to meet the needs of any business. Zendesk has been on the market since 2007 and since then acquired a huge customer base from small to medium and enterprise companies.
The integration of Blinger.io and Zendesk creates a seamless omnichannel experience for the customers and support agents. The customers can contact the company via any messaging app or social network offered as a channel at Blinger.io, while the message request will land in Zendesk ticketing system as a ticket which the agent will be able to process along with standard e-mail tickets.
A tour operator uses Zendesk Support for their customer support needs, but they need a service to provide tourists with real time support while abroad and on the go. They start using the integration of Blinger.io and Zendesk to offer messaging apps and social networks along with the standard e-mail and phone support to their customers.
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