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Integrations / 



Salesforce is a cloud-based customer relationship management platform (CRM). It offers a solution for each segment of the company from marketing and sales, to commerce and service and more. Salesforce is the most widely used CRM in the world and suits companies in most business segments.

With the help of the integration of Salesforce with your agents can work with message requests from messaging apps and social networks directly in Salesforce. The work process with the omnichannel message requests is the same as with standard Salesforce cases.

Use case

A forex broker uses Salesforce CRM as their customer relationship management software. They decided to provide their customers with 24/7 customer support in messaging apps and social networks and start using the integration of and Salesforce to manage all incoming message requests directly in Salesforce interface.

How to set up?

For instructions see our Help Center.

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