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Integrations / 



Freshdesk is a powerful helpdesk system from Freshworks, a central element of their product ecosystem. It’s intuitive and feature rich. With the help of Freshdesk you can automate your work, streamline your customer communication, collaborate with other teams to resolve issues faster.

Benefits of the integration:
  • integration with Freshdesk lets you process message requests from all available at messaging channels.

  • The integration brings all messaging apps and social networks into Freshdesk interface, making it a one stop shop for truly omnichannel customer support.

  • You can work with message requests from messaging apps and social networks in the same way as with standard Freshdesk tickets.

Use case

A fintech company uses Freshdesk as its helpdesk system. It’s essential for them to provide top notch customer support 24/7 in channels of choice of their customers, hence they’re looking at messaging apps and social networks. The company started using the integration of and Freshdesk to combine the features of a standard helpdesk ticketing system and omnichannel communication provided via the channels available at

How to set up?

For instructions see our Help Center.

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